How To Report A Problem

There are three ways you can report a problem, details further below.

  • Using the Pathwatch phone / tablet app
  • Using the Pathwatch website
  • Emailing the details

If you have any queries about the following, or if you want to get involved in other ways, such as monitoring the footpaths in a particular area, helping us to improve them (e.g. replacing difficult stiles with gates), or help Ramblers in any other part of our mission, please email pathwatch@jez.cc to find out more.


Using the Pathwatch app


The app is available for Android and Apple devices, and you can find it by looking in your app store for Pathwatch.

After installing the app, you will need to register. You do this from the app. NOTE - you can leave your date of birth blank.

After registering, check your email and confirm your registration.

Then go back to the App and log in. You should not need to log in again after this.

The first time you log in to the app it will take a couple of minutes to download maps.

To report a problem, use the 'Report It' button and:

  • Use the 'Locate Me' button to find your exact location,and check it is right on the map.
  • Use the 'Add Feature' button to report the problem, and choose Negative.
  • For a crop blockage, choose Obstructions, then Crops. For a ploughing blockage, choose Path Surface then Ploughed.
  • Take a photo. Please try to capture the area of the blockage, to show the context and size of the problem.
  • Choose Inconvenient or Unusable depending on how bad it is.
  • When you hit Finish the report will be complete
  • IF you are using a device that is not always connected to the internet, then when you get back to a wifi connection, you will need to use the SYNC button in the app to send in any reports you have collected.

Using the Pathwatch Website


To report using the website you will need to know the exact location of the problem, and have a digital photo.

The website is https://reportit.ramblers.org.uk/

To report a problem you will need to log in first. If you already have a Ramblers logon, you can use that, otherwise you need to register.

To register use the Sign In link then the Register button, and follow the instructions. NOTE you can leave your date of birth blank.

After registering, check your email and confirm your registration.

To report a problem:

  • Zoom in on the map and move to the location,and check it is right on the map.
  • Use the 'Add Feature' button (just above the map - it appears when you zoom in sufficiently) to report the problem.
  • For a crop blockage, choose Obstructions, then Crops. For a ploughing blockage, choose Path Surface then Ploughed.
  • Choose Inconvenient or Unusable depending on how bad it is.
  • Add a photo. Please try to capture the area of the blockage, to show the context and size of the problem.
  • When you hit Finish the report will be complete.

Emailing the report


To email the report, please email the following information to pathwatch@jez.cc

  • Your name
  • Date of the report
  • A photo of the problem, showing the crop and the surrounding area
  • Exact location - grid reference or latitude/longitude or a separate photo of a map, showing where the problem is. Note that if your problem photo includes a geotag, then a location description and that photo is sufficient, as long as it is accurate.
  • A short description of the problem